Surcharges

By entering the weight and dimensions of your consignment/s you are pre-paying for the postage. If the consignment/s is heavier or larger, extra charges for the additional weight will be charged to the consignor’s account. Additional charges will be at EasyParcel’s normal rate. EasyParcel’s support team will be in contact with consignor when cases on weight discrepancy happens.

Shipments with weight discrepancy/dispute are not entitled for refund and will be place on hold and held in EasyParcel headquater. Unclaimed parcel of over 30 days will be disposed and no longer be valid for claims.

An extra charge for redelivery of any shipment may be done, if the shipper or a person representing the shipper was not available at the shipment venue during the period set for collecting the shipment (both which were set during the shipment order).

An extra charges may be made towards shipments that are meant to be sent to, or collected from, outskirt areas. This will be calculated in the quoting system at the time of booking.

The automated system books and charges for the delivery. If the consignment/s has to be returned, then the return charge is chargeable.

You are pre-paying for the postage charges. Any customs charges will be passed on in addition, should they arise.

We may supply documentation to accompany your shipments. You will be advised of this at the time of ordering. This documentation must go with the shipment, if not your shipment could be delayed and the carrier may charge you a higher premium directly.

Delay / Damage / Loss

All lost and damaged parcels have to be reported within the time frame specified by each courier companies. Lost and damaged parcels reported after the specified time frame will not be eligible for the compensation claim. Below are the time frames specified for each courier companies.

Pos Laju : Within 5 working days
Skynet Express : Within 2 working days
Nationwide Express : Within 14 working days
Airpak Express : Within 24 hours
SnT Global: Within 24 hours
Zepto Express : Within 24 hours
Pgeon Delivery : Within 14 working days
DHL Ecommerce : Within 48 hours
ABX Express : Within 24 hours
UTS: Within 24 hours
Ultimate Consolidators: N/A
Aramex Express : Within 24 hours
DHL Express : Within 3 working days
TNT Express : Within 24 hours
SF Express : Within 24 hours
Fedex Express: Within 3 working days
CJ Century : Within 2 working days
EMS: Within 7 working days

Please state your EasyParcel order/tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you.

Liability & Claims

EasyParcel’s liability is strictly limited to direct loss and damage of the shipment. All other types of loss or damage are excluded (including but not limited to lost profits, income, interest, future business), whether such loss or damage is special or indirect, and even if the risk of such loss or damage was brought to EasyParcel’s attention before or after acceptance of the Shipment.

* Once payment for a top-up package is completed, NO refunds will be given

* Credits for an account are ONLY valid for a year after the previous top-up payment date.

* After a year, the credits will expire. If there is no additional top up in 2 months period, the credit will be permanently erased.

Each service comes with a limited amount of Transit cover. If you require coverage on the full amount then you must cover the full value of the shipment as the additional cover replaces the inclusive liability cover.

Transit cover applies to per consignment only and not per parcel within a multi-parcel consignment.

In the event of a claim, a cost invoice will be needed to prove the value of the consignment/s and photos must be supplied for all damage claims.

If the item is not sufficiently packed, the claim will be rejected. Please check our guidelines before ordering.

If the item is not correctly labelled, the claim will be rejected.

Please check our Prohibited Items list to see if you are able to make a claim.

Any item that is listed in our Prohibited Items section will be exempt from our liability cover.

Please state your EasyParcel order/tracking number and a detailed description of the claim/complaint. Allow 2 working days for us to review all details of the claim before we contact you.

 Late deliveries

8.2.1  If at any time courier companies are prevented or delayed from starting, carrying out or completing any of the services because of a strike, lock out, labour dispute, weather conditions, traffic congestion, mechanical breakdown or obstruction of any public or private road or highway or any other cause beyond their control, you shall have no claim for damages against us for any loss that you may suffer as a result PROVIDED that, where the delay is caused by the mechanical breakdown of one of courier vehicles, they shall use their best endeavours to provide a replacement vehicle with the minimum delay practicable.

8.2.2  We shall not in any circumstances be liable for any late delivery or missed delivery or failure to deliver caused by or contributed to by any deficient or ambiguous labelling of a consignment and you agree to be responsible for ensuring that such labelling is clear and unambiguous.